ServiceDesk Plus Workshop 2024

ServiceDesk Plus Workshop 2024

If you're looking to fine-tune ServiceDesk Plus to meet your organizational needs, then attending our workshop is the perfect opportunity.

Participation in the workshop costs only €30,- *

Overview of the workshop

It's more than just a training session. This workshop is designed to help our customers master ServiceDesk Plus capabilities through hands-on instructions from our very own product experts. With five expert-led sessions, split into two distinct tracks for the on-premises and cloud versions, register now to discover the untapped potential of ServiceDesk Plus.

In the workshop you will:

• Get to know your way around ServiceDesk Plus and how to get started with your service desk setup.

• Learn how to standardize your incident management and request fulfillment processes to ensure seamless experiences for both your technicians and end users.

• Explore how you can utilize proven ITSM best practices in your other business functions.

• Discover ways to fortify your ITAM strategies to build a secure IT environment.

• See how you can navigate IT changes with minimal risk and also stay on top of the implemented changes with an integrated CMDB.

  
  

  Agenda:

  8.00 - Registration and welcome refreshments

  9.00 - ServiceDesk Plus essentials: Getting started with the basic configurations

  10.15 - Coffee / Snack Break

  10.30 - Standardized support: Building powerful SOPs for your incidents and service requests

  11.45 - Beyond IT: Extending proven ITSM best practices to your other business functions

  12.30 - Lunch

  13.15 - Fortified ITAM: Maintaining a secure IT infrastructure with comprehensive ITAM strategies

  14.45 - Coffee break

  15.00 - Advanced ITSM practices: Navigate IT changes with ease and have better visibility on the implemented changes with an integrated CMDB

  16.15 - Certifications

  
  

  * After registration you will receive a confirmation and invoice for payment.