SupportCenter Plus

What is SupportCenter Plus?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

What are the benefits of using SupportCenter Plus?

Multi-Channel Communication

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management

Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Knowledge Base and Solutions

Stop losing productivity on repetitive queries; Make first-call resolution a reality.

Contract, SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Reports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Integrates with organizational eco-system

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

Business Units

Lets each division of your organization define their product or service specific configuration and work as independent units. Read more about this innovative feature

Customer Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Account & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.

Time Tracking & Customer Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration

“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

System requirements:

Platforms: Windows 7, Windows 20XX, Linux

Browsers: Internet Explorer 9 and Above, Firefox 30 and Above, Chrome

Servers: Windows 2008 STD, R2 (32 bit, 64 bit), Linux Servers, VM Ware

Database: Postgress, MySQL, MSSQL 20XX

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