Alternatives to TeamViewer: Remote Access Plus


When it comes to remote desktop solutions, TeamViewer is often the first name that comes to mind. It has been a leader in the space for many years, providing a reliable platform for remote access, file sharing, and collaboration. However, as prices change and businesses look for more advanced, customizable, and secure remote access tools, many are seeking alternatives to better align with their IT and security policies. Two great alternatives that stand out are Remote Access Plus and Zoho Assist.

 
In this article, we explore why Remote Access Plus is an excellent choice for businesses looking for an alternative to TeamViewer, and we'll subtly touch on Zoho Assist, another solution that caters to various remote support needs.
 

Why should you look for an Alternative to TeamViewer?

While TeamViewer is a highly popular choice, there are plenty reasons why businesses are exploring alternatives:
  1. Cost and Licensing: TeamViewer can be expensive for large organizations or even small businesses requiring multiple licenses. Companies may look for a more cost-effective solution without sacrificing performance.
  2. Security Concerns: With the rise of cyber threats, ensuring secure remote access is crucial. Some organizations are concerned about the security vulnerabilities in tools like TeamViewer and prefer options that offer more security features.
  3. Customization Needs: Some organizations require more tailored solutions to meet their specific IT environment and compliance regulations, which TeamViewer may not fully support.
  4. Scalability and Integration: As businesses grow, they need remote support solutions that easily scale and integrate with existing IT management tools and processes. TeamViewer does not always integrate seamlessly into complex IT ecosystems.

Enter Remote Access Plus by ManageEngine

Remote Access Plus is a comprehensive, secure, and scalable remote support solution designed specifically for IT teams, MSPs (Managed Service Providers), and businesses of all sizes. It offers many of the core features of TeamViewer, but with added benefits tailored for enterprise use.
 

Here’s why Remote Access Plus stands out:

1. Advanced Troubleshooting Tools

Remote Access Plus is built not just for remote control but for thorough IT troubleshooting. It goes beyond basic remote desktop access by offering tools like:

  • Task Manager: Allows you to view and kill processes on the remote machine.
  • Command Prompt and PowerShell: Enables remote execution of commands and scripts without interrupting the user.
  • Registry Editor: Lets you manage registry entries remotely to troubleshoot complex system issues.
These features give IT teams the ability to diagnose and fix problems faster, reducing downtime and improving efficiency.
 

2. Unattended Remote Access

Just like TeamViewer, Remote Access Plus supports unattended access to remote computers, enabling IT teams to resolve issues without the end-user’s intervention. This is essential for off-hour maintenance or handling issues in distributed work environments.
 
Would you like to request prior authorisation before taking over an endpoint? This is also possible with Remote Access Plus. This feature is called User Confirmation (Knock Knock in TeamViewer)The permission is also logged and can therefore be easily mapped during audits.
 

3. Cross-Platform Support

Remote Access Plus supports Windows, macOS, and Linux, ensuring that IT teams can manage diverse environments from a single interface. The cross-platform compatibility makes it a flexible choice for businesses with mixed OS infrastructures.
 

4. Multi-Session Handling

IT technicians can handle multiple remote sessions simultaneously. This feature is a big plus for helpdesk teams that need to troubleshoot multiple devices at once, improving their productivity.
 

5. Security-First Approach

ManageEngine places a strong emphasis on security, ensuring that all remote sessions are encrypted using the latest standards. Remote Access Plus also integrates with Active Directory for authentication and offers two-factor authentication for an extra layer of protection.
Additionally, admins can set granular permission controls to ensure only authorized personnel can access specific systems.
 

6. Seamless Integration with IT Management Tools

Since Remote Access Plus is part of the ManageEngine suite, it integrates seamlessly with their other IT management tools such as Endpoint Central (formerly Desktop Central) and ServiceDesk Plus. This provides a more cohesive IT management experience, enabling better ticketing, asset management, and automation within a single ecosystem.
 

7. Cost-Effectiveness

One of the main reasons businesses look for alternatives to TeamViewer is cost. Remote Access Plus is a cost-effective solution, offering a range of pricing models based on the size of the business and specific needs. Its pricing is often more affordable, particularly for larger organizations or MSPs requiring multiple licenses.
 

Teamviewer alternative: Zoho Assist

While Remote Access Plus is ideal for businesses and IT teams with complex infrastructure needs, it’s worth mentioning Zoho Assist, another excellent alternative, particularly for small to medium businesses, MSPs, and customer support teams. Zoho Assist offers a user-friendly interface, secure remote access, and is known for its affordability. It also supports unattended access, screen sharing, and file transfer, making it a simple yet powerful tool for remote support.
 
Zoho Assist is fully integrated within the Zoho ecosystem, providing additional flexibility for businesses already using other Zoho tools like Zoho Desk or Zoho CRM.